Monday Morning "The Cleaning People Missed a Trash Can" Calls
Mondays in almost all cleaning services are the same. Monday mornings are taken up with calls and emails on issues and problems from the weekend. “The cleaning people missed a trash can” calls come and the cleaning service owner is compelled to smooth out ruffled client feathers. It’s easy to stay focused on cleaning problems when the phone is ringing.
It’s also easy to forget that your competitor is getting the same calls at their office, however you really don’t know how well they are smoothing out their own client’s ruffled feathers. Some people hate complaints from clients while others understand they have an opportunity to shine through timely service defect resolutions.
Monday mornings are a great time to pick up the phone, of course only after the formerly ruffled feathers have been smoothed. Call the prospects you have had previous contact with or have done a proposal presentation for and ask one easy question. “Are you 100% satisfied with your current cleaning provider”? It’s smart to not focus on the negative, rather focus on the positive of your masterful handling of a slightly annoyed client on a Monday morning. Responding quickly and fixing problems, then focusing on prospects who may not have a cleaning service who responds as fast (or maybe even had numerous problems over the weekend). This is smart business for the cleaning contractor who is in growth mode.
Set aside some of your Monday as a time to grow by working your list. Ruffled client feathers are your next cleaning contract and on Mondays the feathers are flying.